Privacy Policy

Information collected

When a visitor calls, phone details and information volunteered during the conversation may be recorded to respond to the service need.

Call information may include a phone number, location, description of the water problem and other details the caller chooses to share.

Information may be used to respond, arrange service, document transactions and improve website operation.

Operational use can include helping a provider understand the loss, maintaining call records and addressing questions about service.

Relevant details may be shared with an independent service provider handling the work and with vendors that support website operations.

Service providers receive details needed to respond to the water problem. Technical vendors may process data only for their contracted functions.

The website may collect ordinary technical data such as browser type, device information and page visits.

Technical data can help identify errors and understand how visitors use the website. It generally does not describe the condition of a home.

Cookies may support analytics and basic website functions. Browser settings may limit cookie storage.

A visitor can adjust browser settings to remove or block cookies. Some features may function differently with restricted settings.

Records are kept for operational or legal needs and then deleted or deidentified under applicable practices.

The retention period may vary with record type, operational need and applicable law. Unneeded details are removed when practical.

Reasonable safeguards protect information, but no internet transmission or storage method is entirely secure.

Access is limited according to operational roles. Visitors should avoid giving sensitive personal details that are unrelated to a water cleanup need.

Privacy questions may be raised by calling (888) 621-2041.

A caller can describe a privacy concern and provide enough context to locate the relevant record.